Terms & Conditions

Last updated: October 16, 2026

1. Introduction

Welcome to IC.

These Terms & Conditions govern your access to and use of our website, online store, and products. By visiting our website or placing an order, you agree to these terms.

In these terms, “IC,” “we,” “us,” and “our” refer to the business operating this website. “You” and “your” refer to any visitor, customer, or user of our website.

Please read these terms carefully before using our website or purchasing our products. If you do not agree with these terms, please do not use our website.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you make a purchase on behalf of another person or organization, you confirm that you have the authority to do so.

3. Our Products

IC offers apparel and related products through our online store.

We make reasonable efforts to display our products, descriptions, colours, images, sizing information, and other details as accurately as possible.

However, actual colours and appearances may vary slightly depending on your screen, device settings, printing process, materials, and manufacturing conditions.

Minor variations that do not constitute a defect are not necessarily grounds for a refund or replacement. Nothing in this section limits your rights concerning products that are defective, materially misdescribed, or otherwise covered by applicable consumer protection laws.

We reserve the right to update product descriptions, discontinue products, or change product availability at any time.

4. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product unavailability, or suspected misuse of our store.

If we cancel an order after payment has been collected, we will arrange any refund due to you.

Please ensure that your shipping address, contact information, and order details are accurate before completing your purchase.

5. Prices and Payments

All prices and applicable charges will be displayed at checkout before you complete your purchase.

Prices, promotions, and product availability may change without prior notice. Changes will not affect an order that has already been accepted, except where required by law or where a correction is necessary for an order affected by an error.

You agree to provide accurate billing and payment information and to use a payment method you are authorized to use.

We reserve the right to cancel or investigate orders involving suspected unauthorized transactions or fraudulent activity.

6. Production and Fulfillment

Our products may be manufactured or prepared after an order is placed.

Production and fulfillment times may vary depending on product availability, demand, manufacturing conditions, and other operational factors.

We aim to process orders within the timeframes communicated on our website but cannot guarantee that every order will be produced or dispatched within a specific period unless expressly stated.

7. Shipping and Delivery

Shipping methods, estimated delivery times, and applicable charges will be presented where available during the purchasing process or explained in our Shipping Policy.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delays may occur due to carrier operations, weather, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because of incorrect information supplied by you, additional costs or delays may arise.

Nothing in these terms removes any rights you may have concerning delivery, lost shipments, or undelivered goods under applicable law.

8. Returns and Refunds

Our Return & Refund Policy explains when returns, refunds, and replacements may be available.

We offer a 30-day money-back guarantee for qualifying defective, damaged, or incorrectly fulfilled products, subject to the conditions described in that policy.

The guarantee does not generally cover buyer's remorse, a change of mind, or incorrect size selection where the product is not defective and matches its published description.

Please review our Return & Refund Policy before placing an order.

Where these terms conflict with mandatory consumer protection laws, the applicable legal requirements will prevail.

9. Intellectual Property

All original content on this website, including our brand name, logos, designs, graphics, photographs, written content, and other creative materials, is owned by IC or used with appropriate permission, unless otherwise indicated.

You may browse our website and use its content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our protected content without prior written authorization, except where permitted by law.

Nothing in these terms grants you ownership of our trademarks, designs, or other intellectual property.

10. Acceptable Use

You agree not to use our website:

• For any unlawful, fraudulent, or misleading purpose.

• To interfere with the security, availability, or proper operation of our website.

• To attempt unauthorized access to our systems, accounts, or data.

• To introduce malicious code, spam, or harmful material.

• To infringe the intellectual property or other legal rights of another person.

• To submit false order details or engage in fraudulent payment activity.

We may restrict or suspend access where we reasonably believe that a user has violated these terms or poses a risk to our store, customers, or operations.

11. Third-Party Services and Links

Our website may use third-party services or contain links to external websites, including payment providers, shipping services, and social media platforms.

These services may be subject to their own terms, privacy policies, and practices.

We do not control all third-party websites or services and are not responsible for their content or policies to the extent permitted by law.

The presence of an external link does not necessarily constitute an endorsement of that website or its services.

12. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we do not guarantee uninterrupted access or that all website content will always be complete, current, or error-free.

We may update, modify, suspend, or discontinue website features or content when reasonably necessary.

Nothing in this section excludes obligations that cannot legally be excluded.

13. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, secure, or free from technical errors.

Product warranties, if any, are subject to the applicable product description, our published policies, and mandatory legal requirements.

Nothing in these terms excludes any warranty or consumer guarantee that cannot legally be excluded or limited.

14. Limitation of Liability

To the extent permitted by applicable law, IC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or other matters that cannot legally be excluded.

Any limitation of liability will apply only to the extent permitted by the laws applicable to the relevant claim.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable expenses arising directly from your unlawful use of our website, your material violation of these terms, or your infringement of another person's rights.

This section does not require you to indemnify us for losses caused by our own unlawful conduct or for matters where such an obligation is prohibited by law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and disclosed.

Please review our Privacy Policy to understand our data practices.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Changes will apply prospectively unless otherwise required by law. Orders already accepted will remain subject to the terms applicable to them, except where a change is required by law or agreed with you.

18. Governing Law

These Terms & Conditions are subject to the applicable laws governing our business and the transaction, including any mandatory consumer protection laws that apply to you.

Nothing in this section deprives a consumer of protections or legal rights that cannot lawfully be waived or displaced by a contractual choice of law.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

20. Entire Agreement

These terms, together with our applicable store policies and any specific terms disclosed during checkout, constitute the agreement governing your use of our website and purchases, subject to applicable law.

21. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Brand: Imaginecomfort

Email: support@imaginecomfort.com

We aim to respond to customer inquiries within 24–48 business hours.

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