Refund policy

Refund Policy

Last updated: August 2026

Thank you for choosing ImagineComfort. We want you to feel confident when purchasing our digital products.

Because ImagineComfort products are digital and delivered electronically, refunds are handled according to the policy below.

1. Digital Products

ImagineComfort products, including Attune, digital templates, guides, educational content, downloads, and other digital resources, are delivered electronically and do not require physical shipping.

Once a digital product has been purchased and access or download has been provided, the purchase is generally non-refundable.

2. When We May Offer a Refund

We may consider a refund in the following circumstances:  

  • You were charged more than once for the same purchase due to a technical or payment error.  

  • 30-Day Money-Back Guarantee

    We want you to feel confident in your purchase. If you're not satisfied with your purchase of Attune, you may request a full refund within 30 days of the original purchase date. Refund requests submitted after 30 days are not eligible for a refund. To request one, please contact our support team with your order number and the email used for your purchase.

  • You were charged but did not receive access to the purchased product because of a technical issue on our side.

  • The product you received is materially different from what was described on the product page.

  • You experienced a significant technical issue that prevents you from accessing or using the purchased product, and we are unable to resolve the issue.

Refund requests are reviewed individually and are not automatically approved.

3. Technical Issues

If you are having trouble accessing or using an ImagineComfort product, including Attune, please contact us before requesting a refund.

We will make reasonable efforts to help resolve the issue, including providing replacement files, correcting access problems, or providing instructions where appropriate.

4. How to Request a Refund

To request a refund, contact us at:

support@imaginecomfort.com

Please include:

  • Your name

  • The email address used for your purchase

  • Your order number

  • A brief description of the issue

We may request additional information to verify the purchase and understand the problem.

5. Refund Processing

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may refund the duplicate purchase.

7. Unauthorized Purchases

If you believe a purchase was made using your payment method without your authorization, please contact us immediately.

We may request information necessary to investigate the transaction.

8. Changes to This Policy

We reserve the right to update this Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

9. Contact

If you have questions about this Refund Policy or need help with your purchase, please contact:

ImagineComfort Support
Email: support@imaginecomfort.com

We’re here to help.